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FAQs

About Shopdiabetes.org:

Why Should I buy from Shopdiabetes.org?

There are many places to buy diabetes books and products these days. But when you purchase directly from the American Diabetes Association, you are helping to fund important diabetes research, education, advocacy and awareness efforts around the country. Imagine a life free of diabetes and all its burdens. Your purchase can help make a difference. Help us to Stop Diabetes today.

How can I contact someone about my order?

If you need to speak with a representative for assistance placing your order, please call 1-800-232-6455 at any time.

To check the status of your order, or for help with any questions or concerns about your order, contact orders@diabetes.org; or call the Order Fulfillment Department at 1-800-232-6455, Monday - Friday, 9am-5pm Eastern Standard Time to speak with a customer service representative.

If you are experiencing issues related to use of this website, or have any other inquiries, please contact help@diabetes.org.

If you purchased something from our Gift of Hope catalog, you can contact 1-800-608-4279.

How much is Shipping?

In order to bring you the most cost efficient shipping possible, we offer realtime shipping through UPS. If your order is 150+ lbs., shipping is estimated at $500. A customer service representative will follow up with you to determine the actual shipping charge.

How can I return items?

Our Guarantee: It is the policy of the American Diabetes Association to accept returns for a refund of the purchase price within thirty (30) days of receipt of your order. The materials must be in resalable condition. Returns should be accompanied by the receipt and/or order number.

Video, computer and audio materials are non-refundable once the seal is broken on the item. eBooks, PDFs, and other digital products are not eligible for returns. Products with custom embroidering or imprinting are non-refundable unless the item was received damaged. Please consult size charts for proper sizing and fit, and verify your imprint messages prior to ordering.

Is it safe to use my credit card?

Shopdiabetes.org is in complete compliance with the Payment Card Industry (PCI) Data Security Standard, which means your credit card information is maintained in a secure environment.

What do I need to know when shopping if I am a Professional Member of the American Diabetes Association?

Professional membership provides physicians, nurses, research scientists, diabetes educators and other health professionals with the most current information about breakthroughs in diabetes research and treatment options.

Professional Members receive:

  • Print and online access to the journal most relevant to their practice
  • Substantial discounts on American Diabetes Association Scientific Sessions registration
  • Discounts on additional medical journals and books
  • A listing in the online Membership Directory: Who’s Who is Diabetes Treatment, Education & Research
  • Annual update of the American Diabetes Association's Clinical Practice Recommendations and more

About diabetes and the American Diabetes Association:

How can I find out more about diabetes?

  • Visit the award-winning website www.diabetes.org to learn more about diabetes basics, living with diabetes, food and fitness, advocacy, news and research, donating and what’s happening in your community.
  • For diabetes-related questions or to request a diabetes information packet, email us at AskADA@diabetes.org. In order to better serve you, please provide your name and address along with your request.
  • You can also call our Center for Information and Community Support at 1-800-DIABETES (1-800-342-2383). Our hours of operation are Monday - Friday, 8:30 AM - 8 PM Eastern Standard Time.

NOTE: Our Diabetes Information Representatives cannot perform diagnosis or recommend medical treatment. They are able to provide general information about diabetes and its management.

What is the Stop Diabetes® movement?

Stop Diabetes is the Association’s movement to end the devastating toll that diabetes takes on the lives of millions of individuals and families across our nation. It inspires and mobilizes the public to “share, act, learn and give,” to help raise awareness, promote healthy living and raise money to fund educational outreach, advocacy efforts and critical research that will ultimately stop diabetes once and for all. Join the millions in the movement today by visiting www.stopdiabetes.com, calling 1-800-DIABETES or texting JOIN to 69866. (Standard data and message rates apply.).

How can I become a member of the American Diabetes Association?

Become a general member of the American Diabetes Association and receive Diabetes Forecast. If you are interested in becoming a professional member, email us at membership@diabetes.org.

How can I make a donation to the American Diabetes Association?

There are several different ways you can donate to the American Diabetes Association, including general gifts, honor and memorial tributes, vehicle donations, estate planning and more. Donations can be made , by phone at 1-800-DIABETES or by mail.

Where can I find more information about becoming a Diabetes Advocate?

Advocacy plays an integral role in our mission. We fight for the rights of all people affected by diabetes in Washington, DC, in state capitols and in our courts. Become a today.

Is there an American Diabetes Association in my area?

in your area to receive more information and become involved.

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